Universities South Africa (USAf) has recently called for an investigation into the National Students Financial Aid Scheme (NSFAS) to examine whether any of its staff members were involved in the irregular awarding of contracts for the direct payment system. This move comes after NSFAS faced controversy surrounding its eZaga payment system, which resulted in numerous beneficiaries being left without crucial financial support. The NSFAS board further identified conflicts of interest involving two companies responsible for disbursing student funds. Notably, these companies had served as contractors for the Services Sector Education and Training Authority (Services SETA) in 2018, during which time NSFAS CEO Andile Nongogo had served as the chief financial officer (CFO). This article delves into the concerns raised by USAf, the ramifications of the irregular contracts, and the need for a review of NSFAS’s supply chain management.


I. Irregular Awarding of Contracts:

The National Students Financial Aid Scheme (NSFAS) came under scrutiny due to the irregular awarding of contracts related to its direct payment system. This controversy emerged in the aftermath of the eZaga payment system’s malfunction, which resulted in a significant number of beneficiaries experiencing delays and disruptions in receiving their funds. Such disruptions not only hindered students’ academic pursuits but also raised concerns about NSFAS’s internal processes and practices.


II. Conflict of Interest:

One of the most troubling aspects of this controversy is the conflict of interest identified between two companies entrusted with disbursing student funds and their past involvement with the Services Sector Education and Training Authority (Services SETA). These companies, according to reports, previously served as contractors for Services SETA in 2018. What adds a layer of complexity to this issue is the revelation that NSFAS CEO Andile Nongogo had held the position of chief financial officer (CFO) at Services SETA during the same period. This overlapping involvement raises serious questions about impartiality and transparency in the awarding of contracts.



In the midst of these revelations, it has come to light that NSFAS CEO Andile Nongogo played an active role in awarding the direct payment tenders. Such involvement, as determined by the NSFAS board, directly contravenes the funding scheme’s regulations. This has raised concerns about leadership accountability within NSFAS and the need for a comprehensive review of the decision-making processes and ethical standards within the organization.


IV. USAf’s Call for Investigation:

Recognizing the gravity of the situation, USAf CEO Dr. Phethiwe Matutu has publicly supported the decision made by the NSFAS board to investigate these issues thoroughly. The aim of this investigation is to ascertain whether any staff members at NSFAS were complicit in the irregular awarding of contracts and to ensure accountability and transparency in the management of student financial aid. Additionally, Matutu stressed the importance of examining NSFAS’s supply chain management to prevent similar irregularities in the future.


The controversy surrounding NSFAS’s irregular awarding of contracts for the direct payment system and the identified conflict of interest involving NSFAS CEO Andile Nongogo have raised significant concerns within the South African education sector. Universities South Africa (USAf) has rightly called for a thorough investigation to uncover any potential improprieties and ensure that the students who rely on NSFAS for financial support receive their funds promptly and fairly. This situation serves as a reminder of the importance of transparency and ethical conduct in public institutions and underscores the need for stringent oversight and accountability in the administration of critical services.

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